RMA tickets
Raise a return for one device or a hundred. Add the serial and what's wrong — Cykero takes it from there.
Returns in minutes
One form or one spreadsheet.
Every device tracked
From pickup to resolution.
Documents at hand
Orders, invoices, credit notes.
Your whole team
Everyone sees the same picture.
Features
Everything you need to work with Cykero
No more email threads and spreadsheets going back and forth. Everything about your devices, returns and documents lives in one place.
Bulk upload
Returning a whole batch? Upload a spreadsheet — every row is checked before anything is created.
Labels & live tracking
Download return labels and follow each shipment step by step, straight from the ticket.
Returns dashboard
See how many devices are open, where they are and how quickly they come back.
Orders & shipments
Every sales order with what was ordered, shipped and invoiced — plus carrier tracking.
Invoices & credit notes
Look up any invoice or credit note in seconds, with line items, taxes and totals.
Team access
Company admins invite colleagues and decide who can manage users and addresses.
Addresses
Keep delivery and pickup addresses current, so every shipment goes to the right place.
How it works
From faulty device to fixed, in four steps
A clear process with no guesswork — you always know what happens next.
- 1
Get access
Request an account or get invited by your company admin. Cykero links it to your company.
- 2
Raise an RMA
Enter serial numbers and what's wrong — or upload a spreadsheet for a whole batch.
- 3
Send devices back
Cykero arranges the return. Download the label right from your ticket.
- 4
Follow to resolution
Watch each device move through inspection to repair, exchange or credit.
Full transparency
Know exactly where every device is
Each device in a ticket has its own status and history. See what's on track, what's about to be delayed, and what needs your attention — without having to ask.
Built for teams
The right access for everyone
Everyone in your company sees the same up-to-date picture — admins decide who can do what.
Team members
- Raise and follow RMA tickets
- See orders, invoices and credit notes
- Look up your company's addresses
Company admins
- Everything team members can do
- Invite colleagues and manage roles
- Keep your addresses up to date
Cykero, behind you
- Reviews every return you raise
- Updates statuses as work progresses
- Your account manager is a message away
FAQ
Questions, answered
Can't find what you're looking for? Your Cykero account manager is here to help.
The portal is for Cykero's business customers and their teams. Every account is linked to a company, so you only ever see your own company's tickets, orders and documents.
Ready to make returns effortless?
Request access in a minute. Cykero links your account to your company and you're good to go.
Secure sign-in · Your data stays with your company